Projects

Workflow & Process Automation for Client Success

Lifestyle International Pvt. Ltd

● Streamlined onboarding and support workflows across ERP and CRM systems, reducing inefficiencies by 28% and improving adoption velocity.

● Optimized feature adoption and engagement touchpoints, generating incremental retention revenue of $32.8K.

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Skills Used

  • ERP & CRM Process Optimization

  • Customer Journey Mapping & Onboarding

  • Feature Adoption & Engagement Tracking

  • Retention & Revenue Impact Analysis

Customer Success & Engagement Optimization

Bell Canada

● Designed and executed personalized outreach and targeted campaigns, increasing customer adoption and engagement across key portfolios.

● Conducted proactive account reviews and success planning, boosting customer experience scores by 15% and improving retention.

 

Skills Used

  • Customer Engagement Strategy
  • Account Review & Success Planning
  • Retention & Satisfaction Improvement
  • Client Relationship Management

Client Adoption & Retention Analytics & Forecasting

TELUS

● Analyzed multi-channel client engagement and developed predictive retention models, driving a 127% increase in adoption rates and improving re-engagement by 20%.

● Implemented personalized onboarding, segmentation, and lifecycle strategies, reducing churn risk and boosting retention and renewal ratios by 37%.

Skills Used

  • Customer Segmentation & Onboarding

  • CRM Analytics & Reporting (Salesforce, Power BI, Tableau)

  • Predictive Analytics & Retention Forecasting

  • Retention & Renewal Strategy

Revenue Insights Automation – Layout Optimization & Sales Analytics

Lifestyle International Pvt. Ltd

  • Automated revenue reporting and merchandising insights by integrating sales analytics with layout changeovers, increasing reporting speed by 30% and boosting high-margin product profits by $32K.

Skills Used

  • Data Automation & Workflow Optimization

  • SQL & Excel Analytics

  • Sales Performance Analysis

  • Power BI / Tableau Dashboards